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Customer Service Representative

Customer Service Representative

 

The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off.

 

The BDC Representative responds to customer internet and telephone inquiries to help ensure the dealerships reach maximum profit potential on every service opportunity. The representative will also be given a bonus (per appointment, per-special, etc).

 

Responsibilities include:

  • Fielding all incoming calls generated from the internet and traditional advertising.
  • Securing and setting service appointments and executing pro-active outbound marketing campaigns from the dealers’ database.
  • Handling all internet service inquiries personally and managing a high volume of email and telephone contacts.

 

The individual must be self-motivated, have a professional personal appearance and excellent communication skills, and have the ability to multi-task. This position requires the BDC Service Representative to be on the phone and computer all day. Previous experience in call centers or customer service would be a huge plus. Bilingualism is considered an asset, but not required. Ongoing training will be provided.

 

The working environment is an open area overlooking our showroom in a comfortable natural light setting. An on-site cafe is also available providing home-cooked meals from breakfasts, lunch, and dinners. Complete management involvement and support is provided along with a comprehensive medical/dental program.

 

Interested candidates to email resume to:

Moe Mahfouz – BDC Manager – at mmahfouz@myers.ca

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